From Saturday 4th July 2020
PARK IS NOW REOPEN
Pre-bookings are being taken for stays where possible and with agreement to our new additional Park rules and guidance. We prefer bookings to be made at least 5 days before arrival.
All pre bookings will be contacted a few days before the stay with the current Park rules/ guidance, a track and trace form and your booking confirmation with details to check prior to payment.
Payment will be required in advance wherever possible, to reduce contact time at check in, this can be done by clicking on the link on the booking confirmation email, or card payment over the phone. In some cases payment can be made on arrival.
We have been informed of very strict rules which have to be adhered to and we will be enforcing these rules. Upon arrival at the Park it is essential that you check in at reception. There will be certain procedures which you will have to follow and additional measures will be in place for your safety and that of our staff. It is paramount that these are all observed.
Please carefully read the additional rules and information and follow our guidance to help us to ensure we can reopen for all our customers, staff and family. We will require written acknowledgement and agreement that these Park rules will be abided by. Any breach of the rules will mean you invalidate the contract you have with us, your unit will need to be removed from the Park immediately, at your own cost, and there will be no refund on any monies paid.
Unfortunately due to the situation they are subject to change at any point and at short notice.
As per Government guidelines, for each stay we now require a track and trace form to be completed.
It is critical that everybody observes the following key behaviours:
· HANDS - Wash your hands regularly and for 20 seconds.
· FACE - Wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet.
· SPACE - Stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors).
Do not travel to us without a Booking reference number (BW/…..). We will only check in Pre-booked units.
Before arriving: Please DO NOT travel to the Park if you or anyone in your household has COVID-19 symptoms.
The most common symptoms of coronavirus (COVID-19) are recent onset of a new continuous cough or high temperature or a loss of, or change in, normal sense of taste or smell (anosmia). If you have these symptoms, however mild, stay at home (self-isolate) – do not leave your home or have visitors. Anyone you live with, and anyone in your support bubble, must also self-isolate. Get a test – get a test to check if you have coronavirus as soon as possible. Anyone you live with, and anyone in your support bubble, should also get a test if they have symptoms.
If you have no internet access, you should call NHS 111. For a medical emergency dial 999.
Changes on the Park
Unfortunately we now have to do some things differently. We have put in measures of social distancing signs, hand sanitising points, encouraging hand washing with soap and water, one way pedestrian routes, staff have additional PPE and protective screens. We strongly advise you use your own facilities in your unit wherever possible.
We apologise if these rules seem strict, however we hope you understand we must all try our best to protect our staff and your fellow campers.
You are coming to the Park at your own risk and you must take responsibility for your own and family’s health and hygiene. We have put measures in place in an attempt to slow the spread of COVID-19. These conditions set out must be met by everyone occupying the park premises to allow the Park to reopen.
No visitors are permitted on the Park.
Always socially distance yourself from people outside your household & our staff, preferably at 2m apart or ‘1m plus’ as per the recent Government recommendation.
From 14th September 2020, you should not go on holiday in England with people you do not live with (or who are not in your support bubble) in a group larger than 6 people, when a new legal gathering limit comes into force. Doing so will be against the law. You should ensure you maintain social distancing with anyone you do not live with or is not in your support bubble. A support bubble is a close support network between a household with only one adult in the home (known as a single-adult household) and one other household of any size. This is called making a ‘support bubble’. Once you’re in a support bubble, you can think of yourself as being in a single household with people from the other household. It means you can have close contact with that household as if they were members of your own household. Once you make a support bubble, you should not change who is in your bubble.
We encourage good hygiene: Please wash your hands using soap and water more often than usual, or use hand sanitiser. We have installed additional soap and sanitiser points around the Park. Please bring you own towels to use in the toilet/ shower blocks.
We strongly recommend you use your own unit facilities while on the Park wherever possible.
Our toilet / shower blocks will be open with enhanced cleaning regimes in addition to our usual cleaning to help reduce the spread of any infection. Should you choose to use them you do so at your own risk. There will be no use of the blocks during cleaning, capacity limits and queuing will be enforced. If toilet/shower facilities are open, there will be regular closures of the blocks for cleaning. No one is authorised to enter during cleaning, other than staff wearing PPE.
Be aware our staff may be wearing a face covering or a mask and additional PPE.
Test/ Track and Trace requirements must be completed prior to arrival
Follow our new markings to manage social space. Unfortunately it is likely there may be queues. Please bring a brolly, waterproofs and/or hat and sun cream to account for the unpredictable weather.
Some facilities are closed/ unavailable as listed in the information pack, however if you have specific enquires please call us for the most up to date information.
Please be patient with our staff and each other. This is a very different way of working for everyone and may not always run as smoothly as we hope, but we are doing the very best we can under the circumstances. We will be glad to have finally reopened and hope you can enjoy your stay with us despite the changes.
If you have any concerns or comments please speak to a member of staff.
23rd June 2020: UPDATE REGARDING PARK REOPENING
Following the announcement by Boris at lunchtime today that campsites can reopen from 4th July 2020, we have been inundated with calls, messages and emails.
We are so happy to have the support of our customers and are looking forward to welcoming everyone back.
Please bear with us as we gather the Government guidance over the next few days to ensure we can reopen safely. Rest assured we will get back to everyone as soon as we can and will try to accommodate your bookings and enquiries if we can. Online booking will resume in due course when we have established the Government guidelines regarding any capacity or facility restrictions.
We have been working on risk assessments and arrangements to get ready for 4th July but there is still work for us to do. Unfortunately we now have to do some things differently to ensure the safety of our customers and staff. There will be additional rules and changes, however we hope you understand we must all try our best to protect our staff and your fellow campers.
Anyone with holiday bookings in place from 4th July will be contacted in the next week by email or phone with pre- arrival information and details.
Seasonal pitch customers will also be contacted by email with the reopening information as soon as we have finalised the details.
We hope everyone is safe and well, and we very much look forward to seeing everyone again
Best wishes from everyone at Birchwood
18th June 2020: UPDATE
The Park is still currently closed.
We will update our website when we are allowed to re-open again.
We are currently working on risk assessments and reopening arrangements with the aim to open on 4th July if this date is announced, although this is still to be confirmed by the Government and is not an official reopening date.
Until we have further guidance facility decisions and restrictions are still under review.
We can make you a provisional holiday reservation if you have dates in mind, to reserve the pitch in anticipation in case we were able to reopen, and then we would contact you if a deposit is required.
Obviously, if we are still closed we would have to cancel/ postpone the booking. It does not guarantee the reservation and details may be subject to change depending the restrictions at the time of the intended booking.
We are very much looking forward to welcoming our customers back to Birchwood but we hope you understand we must abide by the law and legislation to provide staff and customer safety. There will also be some changes to the Park to ensure the safety of our staff and customers.
Seasonal customers will be emailed with details regarding reopening when we have a definitive a Government announcement.
We greatly miss seeing everyone, and hope to have some news soon.
Monday 24th March 2020
Following the Prime Ministers statement on the evening of 23rd March 2020 to the nation, amongst other details mentioned he stated that all touring parks must be closed.
Holiday and touring parks have now been closed by Government.
Government guidance published last night on this link confirms the businesses and premises which must now shut and must remain closed including: ‘Caravan parks/sites for commercial uses’
We have followed guidance over the weekend and this statement and further to the statement last night we are now required by law to close.
We have put this into effect and we trust you will understand our position.
It is an ever changing situation and we will contact you as soon as we have any further information.
9.30pm Sunday 22nd March 2020
Updated to Website Monday 23rd 2020
To our valued customers and visitors of Birchwood Tourist Park
We hope you can appreciate John and Linda have owned and run Birchwood for over 20 years, with Rachael and Tim joining them for the last 6 years, and never had any of us thought we would have to be addressing such an crisis. These are unprecedented times.
We all have a responsibility to consider not just ourselves but the people of our country, the local community and on this Park.
We are having to make decisions and take actions which were unimaginable a few weeks ago.
We as a family, unfortunately have to announce, that we have made the very sad and difficult decision to close our gates to new arrivals, pre-booked or touring. Our online booking system has been deactivated until further notice. We will be closing all facilities on the park from 6pm Tuesday 24th March 2020. Where possible we will try to speak to you personally, although regrettably some information will come through email or phone messages as we try to contact everyone. Please do not call us, as we will need the phone line clear to contact upcoming bookings in chronological order. If you feel you need to contact us, email is the best contact at this current time, we will respond as soon as we can. As you know we are a small team but please trust that we will be in touch as we work through all our customers and bookings.
As I write this, the Government have announced additional guidance regarding essential travel. “Essential travel does not include visits to second homes, campsites, caravan sites or similar, whether for isolation purposes or holiday.”
This reinforces the decision and we ask all storage and touring or camping customers to remain at your primary residence and we will contact each booking to make arrangements and offer alternative dates for when the crisis is over.
We ask all Seasonal occupiers on the Park, not to stay in your holiday caravan at the time and to be sensitive towards the views and needs of the local community and NHS.
Over the last 24 hours, there has been an increasing and understandable concern in local communities towards the owners of second homes and caravans, as well as holiday visitors. The government’s clear guidance is that there must be no unnecessary or non-essential travel. We are expecting the Government to give us more guidance very shortly. We expect a clear message that holiday and touring parks must not stay open for business as usual. We hope there will also be some guidance about those using holiday caravans as their home.
If you are currently on site, the time for you to leave in and safe and orderly way is limited and if there is any reason why you cannot leave, you need to discuss that with us now.
We trust the announcements of support which have come from Government should help us to be ready to resume business just as soon as the crisis passes however this may be complex and we ask you to bear with us, as the family try to navigate through these processes.
We will be making every effort to ensure our staff are looked after during this period.
We are following the Government’s guidance so closing to protect you and the wider society. We urge you to co-operate and support us at this difficult time please.
John and Linda Orford, Rachael and Tim, and families
Updated: 18 March 2020 -Superseded by 23.03.2020 (above)
We are currently following government recommendations and guidelines with regard to the infection threat from Coronavirus. We have revised our procedures and added additional precautions to try to protect our staff, family, visitors and customers.
We are currently open, however we will close if instructed to by a relevant authority. The day to day running of the Park will be revised if and when this happens, and we will try to contact you with the update.
Please email us if you wish to be contacted by email.
If you or a member in your unit is experiencing symptoms or knows/ thinks they have been exposed, please do not approach our staff, the shop/reception or use the communal toilets. Remain in your unit, contact 111 for advice and call or email us so we are aware as we need to report this, and also make arrangements for you to use separate toilet and waste facilities.
Please follow the current guidance from the:
And NHS (https://111.nhs.uk/covid-19):
What to do if you have symptoms (From last update on
18 March 2020)
Stay at home if you have coronavirus symptoms
Stay at home if you have either:
a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
Do not go to a GP surgery, pharmacy or hospital. This will help to protect others in your community while you are infectious.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
The symptoms of Coronavirus are: •cough •high temperature •shortness of breath.
Things are changing on a daily basis and we may need to respond quickly and without warning to advice, restrictions or the daily Government update recommendations.
If you have any queries please email or call us, leave a message if we cannot get to the phone and we will respond as soon as possible. The on-call site wardens rotate with the on-call phone when the shop is closed.
Wish best wishes to you all, from all at Birchwood.
Tel: 01929 554 763