Park Rules & Conditions of Booking
These Rules, which are designed to benefit all bona fide campers and caravaneers, set out general standards of conduct and behaviour expected of them.
You agree that if you or any of your family members or visitors or guests whom you have invited to the Park break the behaviour standards listed below then we may terminate your booking. Please act in a courteous and considerate manner towards us, our staff and anyone visiting, using or working on the Park including other customers. Admission to the Park, for all members of your group, implies a commitment to uphold the internal rules of the Park.
No vehicular access will be permitted to the camping area between 10pm and 7 am. After 10 pm. the wardens will not be available to attend except in an emergency. Vehicles to be parked in parking bays by the reception between the above hours.
The warden or staff are entitled to refuse admission to the Park when this appears to be necessary in the interests of the Park occupants.
Any outstanding balance is to be paid on arrival.
Any receipt for payment should be retained throughout the stay.
Use of Cars, Caravans & Any Motorised Vehicles & Pushbikes – Insurance
Vehicles may be driven only directly between the Park entrance and the pitch, and must never be driven above 5 m.p.h. within the camp confines. It is essential to avoid leaving the car engine running, or revving unnecessarily and banging of car doors at any time. All vehicles should be parked as directed by the Park staff, but in any event must not encroach on neighbouring pitches or obstruct access corridors.
Road Traffic Act laws apply to the whole Park including grassed areas.
All vehicles and caravans must be fully insured for fire, theft and third party liability whilst on the Park.
All caravans, units and vehicles whilst on the Park are left entirely at owner’s risk.
Electric car charging is not permitted on site.
Sanitation & Refuse Disposal, Recycling & Laundry/Washing Up
Chemical toilets and waste water containers must be emptied only in the marked places provided for the purpose, or in accordance with the instructions of the warden or Park staff.
No bikes, fridges, electrical appliances etc, to be put by or in the bins. Otherwise £50.00 fine.
Refuse and recycling must be placed in the appropriate receptacles provided.
The washing of clothes, dishes and chemical toilet is forbidden at taps which provide drinking water. Washing lines must not be hung from trees or shrubs.
Keep the pitch tidy, with the minimum of equipment stored outside.
The lighting of fires and collection of wood from the forest is for-bidden, but proprietary barbecues are permitted, i.e. charcoal or gas fuel only, provided they are used sensibly and do not damage the grass.
Strictly no log burners, fire baskets, fire pits, fireworks or Chinese lanterns.
Electric fires are not permitted in awnings.
Dogs & Other Pets
Dogs are not permitted in any of the buildings or the play areas or paddling pool. Dogs must always be kept on a short leash and all pets must be kept under proper control. Do not let your dog bark uncontrollably and inconvenience others. They must not be allowed to foul the Park or games field, please clean up after your dog and dispose in appropriate bin. Otherwise £50.00 fine.
Do not leave your dog unattended in your unit or car or outside unit.
Noise, Nuisance & General Behaviour
All appliances should be used considerately during the day.
Do not create undue noise or disturbance or commit antisocial behaviour on the Park.
Between the hours of 10.30 p.m. and 7.30 a.m. absolute quiet should be observed.
Generators are forbidden.
The use of model airplanes, drones or any similar flying device is not permitted.
Hover boards are not permitted inside any buildings.
Trading in the Park is forbidden.
No smoking or vaping in the buildings.
Respect the Park and amenities – do not damage plants, trees or grass do not dig holes for any purpose whatsoever – do not drop litter, do not intrude on your neighbour’s privacy or pitch.
Do not use the Park in connection with any criminal activity or commit any other criminal offence at the Unit, the Park or in its vicinity.
Children, Games, Children’s Paddling Pool & Play area
Parents, guardians or responsible adult must supervise children so that they are not a nuisance or danger to themselves or other people using the Park.
Any games, particularly ball games, which might annoy or in-convenience others, are forbidden except in the areas provided.
No golf permitted on games field. Under 16 year olds must be supervised by an adult to play pitch & putt.
The use of the Play area, games field, Paddling Pool & amenities block must be supervised by a responsible adult.
The paddling pool, play area & field area are unsupervised by Park staff.
Accommodation on the Park is provided on the condition that all the rules and instructions given by the Park Staff are observed.
Any person in breach by of these rules may be asked to leave the Park with no refund.
Park management reserve the right to amend or change the rules at any time.
Last updated: 29/02/2020
CONDITIONS OF BOOKING
Bookings are accepted subject to the following conditions:
Can be made by phone, in person, by email or through our website.
Each pitch requires dates of the holiday, contact details of the main pitch occupant, number & names of occupants, any extras, and vehicle registration/s. If you wish to reserve a pitch close to another family/pitch we will endeavour to site you in a preferred area, however unfortunately we cannot always guarantee specific pitch numbers.
When booking please disclose the size of your unit to help ensure the pitch size is adequate.
A provisional booking (no deposit paid) can be made in person, over the phone or through email, we will hold the pitch for a maximum of 10 days or as discussed. To confirm an intended stay a non-refundable £25 deposit is required. If no deposit is received we will contact you as we require the deposit or to tell you that we will be re-letting the pitch. The balance is due one week prior to arrival or on arrival at the management’s discretion.
If we are fully booked on your preferred pitch type we will offer an alternative pitch type if possible. Please contact us by phone to check the most up to date pitch availability or check our website. Not all pitches are available to book through the website.
Online bookings require a £25 non-refundable deposit, per pitch, bookings are not secured until you receive an email from us to confirm the deposit has cleared and the reservation has been made. We reserve the right to refuse online bookings at the management’s discretion, in which case the deposit will be fully refunded. Once the booking has been confirmed, the balance is due one week prior to arrival. Reminders are sent by email.
Payment and confirmation of reservation
We will confirm a booking as soon as possible.
Payment is by cheque made payable to Birchwood Tourist Park, by cash or by debit or credit card. (We do not accept American Express).
Online bookings require full payment one week before the booking commences. If we don’t receive the balance within one week of your arrival date, we’ll contact you to inform you we may re-let your pitch and we won’t be able to offer a refund.
Amendments and cancellation of bookings
Please contact us if you need to amend or cancel your booking as soon as possible. We reserve the right at our discretion, to charge an administration charge of £25.00 for cancellation of a booking.
Holiday insurance is strongly recommended as we regret we are unable to allow refunds if a pitch is vacated early or you are unable to attend the holiday for any reason, except in extenuating circumstances and at managements discretion.
Bank holiday weekends. Pre-booking is highly recommended:
4 night minimum for bookings over Easter weekend, end of May bank holiday weekend and August Bank holiday weekend.
3 night minimum for bookings over early May bank holiday weekend and over Christmas and New Year. At other times we accept any minimum number of nights, subject to pitch availability.
Arrivals & Access to Park
Arrival is from 12 noon.
Arrivals after 6pm must be pre-arranged, to ensure staff are available to welcome you. It is at the on-call wardens discretion as to if it is safe to access your pitch if you are arriving after 6pm.
On arrival campers must register at Reception or contact the on-call warden with vehicle registration details.
Access to the Park is by vehicle registration number plate recognition provided a valid booking is in place. We will check the intended booking made and alter the details accordingly. Any additions or amendments due must be paid on arrival.
There is no vehicular access on or off the Park between 10pm and 7am, unless it is an emergency.
If arriving after 10pm please pitch yourself quietly in the late arrival area, and report to Reception the next morning.
All visitors must register at reception and pay charges from the price list. Depending on space, visitor vehicles and extra cars may not be permitted on site and must park at reception. Generally one car per pitch.
We cannot guarantee a specific pitch number or area.
All units (tents or caravans or motorhome or similar unit) should be placed only as directed by staff, and may be transferred to other pitches if it is necessary for any reason.
One pitch is for one unit, one car and includes an awning if applicable. All units must be a required 20 feet apart.
In the unfortunate event of a requested pitch or area not being available on arrival we will relocate you to an alternative pitch or area.
Unit size may be assessed on arrival and our decision is final.
Pitch sizes vary, general width is 4.6m (15ft). Pitch lengths are 7m (23ft) or 8m (26ft) or 11m (36ft). Some pitches can accommodate larger units, please enquire at reception.
All adults, children, dogs, day visitor cars (with persons accessing the Park), gazebos, small tents and boats, jet skis and/or trailers, late departures until 4pm are in addition to the pitch charge.
Gazebo and windbreaks must fit in pitch area.
Departure is by 11am unless a late departure is booked, barrier access amended and appropriate tariff paid, in which case departure is by 4pm.
Ensure that the pitch is left clean and tidy.
Any continued late payments or failure to make full payment shall entitle Birchwood Tourist Park to charge a one-off surcharge of 10%, further interest (at statutory rate) and any additional charges incurred, including debt recovery costs and administration expenses in the collection of any late or failed payments on any unpaid booking.
For general enquiries
Privacy Notice (GDPR) and CCTV
Our privacy notice and policy can be found on our website. We will not pass on your personal details to third parties and we will only contact you regarding your stay with us.
Please be aware recording CCTV operates throughout the Park.
Limited Wifi is available on some areas of the Park. An access code is required at an additional charge. If you are likely to require this facility please enquire at reception.
Please note: Some facilities will be limited to high season.
Last updated 29/02/2020