Park Rules & Conditions of Booking
CONDITIONS OF BOOKING (Daily Touring)
Bookings are accepted subject to the following conditions:
Reservations
Can be made by phone, in person, by email or through our website. Not all pitches are available to book through the website. The person who completes the reservation is responsible for the booking and must be over 18 years of age. Only the people who are named on the booking may stay with us. Your booking is personal to you and you cannot transfer it to any other person. On arrival we may ask to see and match the lead guests current and valid photo identification (a driver’s licence or passport). If you are unable to produce this to the satisfaction of the campsite we may terminate your booking and refuse entry to the Park.
If you request a booking for more than one pitch, we may contact you before we can accept the booking. You must tell us if your booking request is connected to any other booking. If you do not tell us about a connection to another booking we may cancel the booking with immediate effect. You must tell us the requirements of each pitch, we require dates of the holiday, contact details of the main pitch occupant, number & names of occupants, any extras, and vehicle registration/s. All adults, children, dogs, day visitor cars (with persons accessing the Park), gazebos, small tents and boats, jet skis and/or trailers, departures up until 4pm are in addition to the pitch charge. When booking please disclose the size of your unit. We will try to allocate you the location of choice, but bookings are not conditional on this.
A provisional booking (no deposit paid) will be held for 3 days or as discussed. To confirm an intended stay, a non-refundable £25 deposit is required. Deposits and credit are not transferrable. Should we agree to hold any credit from your booking, it will be valid for up to 12 months from your original holiday dates.
Online bookings are not secured until you receive a second email from us to confirm.
We reserve the right to refuse any bookings, in which case the deposit will be fully refunded.
Payment and confirmation of reservation
We will confirm a booking as soon as possible. Please check the details carefully and contact us if amendments are required. Payment is by cash or card. We do not accept American Express or business credit cards. Our prices include VAT. Full payment is due 5 days before booking commences or please enquire if you wish to pay on arrival.
Amendments and cancellation of daily touring bookings
We reserve the right at our discretion, to charge an administration fee of £25.00 for a cancelled booking.
If the Park is required to close or we have to terminate your holiday during your stay due to reasons beyond our control we will refund or credit for any full unused nights remaining on your booking. Holiday insurance is strongly recommended as we regret we are unable to allow refunds if a pitch is vacated early or you are unable to attend the holiday for any reason, except in extenuating circumstances and at managements discretion.
Bank holiday weekends
Pre-booking is highly recommended. There are a minimum number of nights to book over bank holiday weekends. At other times we accept any minimum number of nights, subject to pitch availability.
Arrivals & Access to Park
Arrival is from 12.30pm. On arrival campers must register at Reception or contact the on-call warden with vehicle registration details. We may check ID and check the intended booking made and alter the details accordingly. Any additions or amendments due must be paid on arrival. Your location on the park will be confirmed on arrival. Any guest staying in the wrong location may be required to move. Arrivals after 5pm must be pre-arranged, to ensure staff are available to welcome you. If arriving after 8pm please pitch yourself quietly in the late arrival area, and report to Reception the next morning. It is at the on-call wardens discretion as to if it is safe to access the pitch if you are arriving late.
Departures
Departure is by 11am unless a “later departure until 4pm” is booked. A late departure is not always available.
Late payments
Any continued late payments or failure to make full payment shall entitle Birchwood Tourist Park to charge a surcharge of 10% per year, further interest (at statutory rate) and any additional charges incurred, including debt recovery costs and administration expenses in the collection of any late or failed payments on any unpaid booking.
For general enquiries
Please contact us via telephone, email or complete the message form on our website Contact Page.
Complaints
If you have a complaint, we encourage you to discuss it with us as soon as possible to give us a chance to resolve it.
Privacy Notice (GDPR)
Our privacy notice and policy can be found on our website. We will not pass on your personal details to third parties and we will only contact you regarding your stay with us. Any personal data you give us will be processed in accordance with the law and our privacy policy. Email may be used.
Changes due to restrictions may apply
It may be necessary or desirable to change the park rules from time to time, including for reasons of health and safety, the efficient running of the Park, environmental issues, local authority requirements and/or changes in law or regulations or in the interpretation of law and regulations imposed upon us, in which case we will notify you in writing using the contact details provided. Any changes made to the park rules after we accept your booking may affect you because you will be required to comply with the changed park rules but will not affect anything else to which you are entitled under these booking terms and conditions.
Last updated 2026